How do I return an item?

this company IS PLEASED TO OFFER A EXCHANGE FOR MERCHANDISE PURCHASED AT thiscompany's website.
**Please note our return/exchange policy only applies to orders placed online at this company's website & this company.
EXCHANGE FEES
You are responsible for all exchange shipping costs. We recommend that you send the package back to us with traceable carrier and insure the full amount of the merchandise you are sending back to us. In the event that you choose to forgo secured tracking, this company will not be held responsible for lost returns.
REQUESTING RETURN/EXCHANGE
To request return or exchange for the merchandise purchased from this company's website & this company, please contact Customer Service at this company's email address or call us at this company's customer service phone number and one of our representatives will gladly assist you with the process.
Please note that our Customer Service is only available Monday - Friday from 9:00 AM- 5:00 PM EST.